Refund Policy
At WildSoul Studio, every furry creation is handcrafted and made with care.
Due to the custom and handmade nature of our products, we do not accept returns or exchanges for personalized creations unless the item arrives damaged or has a manufacturing defect.
Damaged or Defective Items
If your order arrives damaged or has a quality issue, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
Our team will review your request and provide assistance.
Custom Orders & Deposits
After a commission is reviewed and approved, WildSoul Studio will provide a personalized quote and send a private payment request for the required deposit.
For commissions totaling $1,300 USD or less, the deposit is $500 USD. For commissions over $1,300 USD, the deposit is 50% of the approved quote. The deposit is applied toward the final commission total.
Paying the deposit confirms the approved commission and secures your place in our production queue. It does not mean production begins immediately.
You may request a deposit refund before production begins. For refund purposes, production is considered started once WildSoul Studio sends you an email confirming that production has begun. Once that email has been sent, the deposit is non-refundable.
The remaining balance is the approved commission total minus the deposit already paid. WildSoul Studio will send a separate payment request for the final balance before shipping.
Contact Us
If you have any questions about our refund policy, please contact us.